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Course Schedule
Course : SAP CRM
Timing : TBA
Total Hours : 60 hours
Start Date : Every Fortnight
Tutors Profile : 7 years Experienced Tutor
Remote Access : Yes
 
 
 
SAP CRM :
 
 

The SAP – CRM is a course which enables to maintain customer data centrally and allows the employees to access information from any department. Sales employees can access all the available.

Course Curriculum :
The course focuses on the most important SAP –CRM features, and the course is divided into these main subjects:

  • my SAP CRM Analytics
  • my SAP CRM Marketing
  • SAP CRM E-Commerce
  • my SAP CRM Channel Management
  • my SAP CRM Sales
  • my SAP CRM Interaction Center
  • my SAP CRM Service
  • my SAP CRM Field Applications
  • Implementation & Operation of my SAP CRM
   
Topics :  
   

CRM Basic Data

  • Business Partner
  • Organisational Model
  • Product Master
  • Customizing settings for each object

CRM Business Transactions

  • Overview of generic functions in business transactions
  • Activity Management
  • Customizing for these objects

Installed Base Management

  • Individual Object
  • Service Order Management
  • Resource Planning
  • Planned Services
  • Product Service Letter
  • Service Confirmation
  • Amount allocation
  • Billing
  • Controlling Integration
  • Logistics Integration
  • Service Contracts and entitlement
  • In-house Repair
  • Complaints and returns
  • Solution Database
  • Service analyses
Process Control and Determination

Specialization 1 - Sales
  • Partner Determination
  • Overview of Pricing in CRM
  • Output Determination
  • CRM Billing
  • Introduction to Sales Scenarios
  • Opportunity Management
  • Copy Control
  • General Quotation and Order Management Process
  • Quotation Management
  • Order Management
  • Special functions in quotation and order management
  • Contract Management

Specialization 2 - Interaction Center

Specialization 3 - Sales

  • Getting Started, Terminology
  • Architecture, Landscape
  • Agents Functions and Processes in IC
  • Creating IC Profile
  • Framework Profile
  • Configuring Components
  • IC Management Functions
 
 
 
 
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